Scope and commitment to safer gambling
Rpzzz is committed to responsible gaming. This policy applies to all customers accessing Rpzzz platforms and describes the controls, information, and support available to prevent gambling from becoming Harmful and to protect individuals and those around them.
Understanding responsible gambling
Gambling should be a form of entertainment for adults. When gambling ceases to be leisure and begins to affect daily life, finances, or relationships, it may indicate a risk that requires intervention. Rpzzz provides proactive measures to help customers maintain control, including self‑assessment, limits, and self‑exclusion options.
Indicators of at‑risk gambling
Consider action if any of the following are observed:
- Spending beyond intended limits or chasing losses.
- Significant time spent gambling that interferes with work, study, or family.
- Attempts to conceal gambling activity or losses.
- Borrowing money or liquidating assets to continue gambling.
- Feelings of guilt, distress, or withdrawal when not gambling.
Maintaining control over gambling
Rpzzz encourages customers to treat gambling as entertainment. To maintain control, customers may set and enforce account limits and take breaks when needed.
Time and spend limits
Customers may configure:
- Time limits: maximum minutes or hours of play per day, week, or month.
- Deposit limits: maximum amount that may be deposited within a chosen period.
- Spending limits: maximum amount that may be spent on the platform within a chosen period.
Breaks and cooling-off periods
Customers may initiate a break, during which trading, wagering, or deposits are blocked for a defined interval. Breaks are intended to help reassess priorities and maintain balance with work, family, and other activities.
Self‑exclusion and cooling-off workflow
Self‑exclusion is a regulatory‑safe option for customers who determine they need a stoppage from all or part of Rpzzz services. The process includes a cooling‑off period and may be applied platform‑wide or to specific sections of the site.
How to request self‑exclusion
- Access the account settings and select the Responsible Gambling option.
- Choose the scope of exclusion (Casino, Sportsbook, or all Rpzzz services) and select the duration from the following choices: 24 hours, 7 days, 30 days, 6 months, 1 year, 5 years, or permanent.
- Confirm the selection and undertake any required identity verification steps. A cooling‑off period of at least 24 hours will apply before the exclusion becomes effective.
During the self‑exclusion period, deposits and wagers are blocked in the excluded sections. Access to other sections may remain available unless the exclusion is platform‑wide. Rewards, bonuses, and promotions tied to the excluded sections may be retained until reactivation.
What happens during and after exclusion
- If a partial exclusion is chosen, only the specified sections are blocked; remaining sections continue to operate with standard controls.
- For platform‑wide self‑exclusion, the customer will be unable to log in for the duration of the period. Reactivation after the cooling‑off period will require customer confirmation and may involve additional verification steps.
- Permanent self‑exclusion cannot be revoked within the stated period. A subsequent request for reactivation may be considered only after a formal assessment and a cooling‑off period, as determined by Rpzzz assessment procedures.
Minors and age verification
Rpzzz may only provide services to individuals who are at least 18 years old or the legal age required by applicable law. Rpzzz conducts age verification and prohibits account creation by underage individuals. Any winnings derived from underage activity shall be canceled and recovered where possible in accordance with applicable law.
Protection measures for minors
To reduce the risk of underage access, customers should:
- Keep login credentials confidential and not share devices with minors while the account is accessible.
- Enable device and account security controls to restrict access by others.
- Use parental control tools and internet filters where appropriate.
Support, information, and self‑assessment
Rpzzz provides information and support to help customers gauge their relationship with gambling. Customers may perform a self‑assessment using independent tools and may contact Rpzzz for confidential guidance.
In‑house support and escalation channels
For questions or assistance related to Responsible Gambling, contact Rpzzz Support:
- Email: [email protected]
- Live chat: available 24/7 within the Rpzzz platform
External resources and professional help
If additional support is needed beyond Rpzzz services, customers should seek professional counseling or contact local gambling treatment services in accordance with local law. Rpzzz information staff can provide general guidance on how to locate appropriate services, but Rpzzz does not substitute formal medical or psychological treatment.
Policy governance and updates
This safer gambling policy is effective immediately and may be updated from time to time. Rpzzz will communicate material changes to customers through the platform. Continued use of Rpzzz services after such updates constitutes acceptance of the updated terms.