Purpose and Scope
Rpzzz conducts Know Your Customer (KYC) and related due diligence measures to prevent money laundering, terrorist financing, and other financial crimes. This Policy applies to all natural persons who open an Rpzzz wagering account or use Rpzzz services. It governs identity verification, ongoing monitoring, data handling, and the consequences of non-compliance.
Regulatory Framework and Risk-Based Approach
Rpzzz operates in accordance with applicable AML/CTF and KYC laws and guidance. Rpzzz applies a risk‑based approach to customer due diligence and relies on tiers of verification commensurate with risk. The standard levels are Simplified Due Diligence (SDD), standard Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD). The level required is determined by risk factors including customer type, geographic location, transaction size, and product usage. Rpzzz reserves the right to adjust verification requirements at any time to reflect evolving risk or regulatory demands.
Definitions
- KYC: Know Your Customer, identity verification and related due diligence measures.
- CDD: Customer Due Diligence, standard verification of identity and risk assessment.
- EDD: Enhanced Due Diligence, heightened checks for high‑risk customers or transactions.
- PEP: Politically Exposed Person, individuals who may present higher risk due to public office or family connections.
- Sanctions/Restricted Jurisdictions: Jurisdictions or individuals listed by applicable authorities as subjects of sanctions or heightened risk.
- SOF/SOW: Source of Funds / Source of Wealth information used where required to assess legitimacy of funds.
- ID: Government-issued identification document.
Onboarding and Verification
On registration, Rpzzz will identify the user and assess the risk profile. The user must provide accurate, complete, and up-to-date information and documentation as described below. Verification is required before enabling full account functionality, including withdrawal rights.
Documentary Requirements
The following documents are required to complete KYC on first verification or upon escalation for enhanced checks:
- Government-issued photo ID: valid passport or national ID; full name must match the account holder; the document must be legible; front and back copies when applicable; the document must not expire within the next three months.
- Proof of residential address: bank statement or utility bill issued within the last three months; the name must match the account holder; the address must be current and verifiable.
- Selfie with ID: photograph of the user holding the ID document; the face must be clearly visible; the ID must be the same as provided in the ID section above.
- Source of funds (if required): documentation supporting the origin of funds used on Rpzzz, such as recent pay stubs, bank statements showing salary deposits, or official corporate documents for businesses.
Verification Timeline and Processing
Rpzzz aims to complete standard verification within 48 hours from receipt of all required documentation. In complex cases or where information is incomplete, Rpzzz may extend the verification period by up to seven additional business days. The user will be informed of any extension and the reasons for it. If verification cannot be completed, Rpzzz may place a temporary restriction on deposits, withdrawals, or gaming activity until verification is resolved.
Thresholds and Trigger Events for Full KYC
Rpzzz will require full KYC documentation beyond the standard onboarding checks if any of the following occur: aggregated deposits in the account reach or exceed EUR 5,000 over the lifetime of the account; the user initiates a withdrawal of any amount; or Rpzzz identifies suspicious or unusual activity. In such cases, the user must provide complete KYC information and documentation before continuing to transact without these constraints.
Enhanced Due Diligence (EDD)
For high‑risk customers or high‑risk transactions (including, but not limited to, large value transactions, complex ownership structures, or PEP status), Rpzzz will perform enhanced due diligence. Requirements may include: confirmation of source of funds and wealth, identification of beneficial owners, business details, confirmation from banks or financial institutions, and additional validation checks. Rpzzz may request information, documents, or third‑party verifications where necessary. Failure to provide required information may result in restriction or closure of the account.
Ongoing Monitoring and Transaction Screening
Rpzzz conducts ongoing monitoring of account activity and transactions to identify suspicious behavior. Transactions exceeding normal patterns, involving high‑risk regions, or unfamiliar counterparties may trigger additional verification or temporary holds. Rpzzz maintains audit trails of verification activities and decisions and retains supporting documentation for the period required by applicable law and regulatory authorities.
Restrictions During Verification
During the verification process, Rpzzz may restrict or suspend deposits, withdrawals, or gameplay. Full functionality is restored only after successful completion of the verification process or when the user provides the requested information and documentation to Rpzzz's satisfaction. Rpzzz reserves the right to refuse service or terminate the relationship if KYC cannot be completed or if the user declines to provide information necessary for verification.
Sanctions, Restricted Jurisdictions and Politically Exposed Persons
Rpzzz screens users, counterparties, and payment recipients against applicable sanctions lists and watchlists. Accounts tied to restricted jurisdictions, or involving Politically Exposed Persons or any person with elevated risk, may be subject to enhanced due diligence, limitations, or refusal of service, in accordance with applicable law and regulatory guidance. Rpzzz will not knowingly facilitate transactions involving blocked persons or prohibited funds.
Data Protection, Retention and Access
Rpzzz will handle personal data in accordance with its Privacy Policy and applicable data protection laws. Personal data collected for KYC will be stored securely, with access limited to authorized personnel. Data may be processed and stored in countries with different data protection regimes, subject to safeguards and necessary legal mechanisms. Rpzzz will retain relevant KYC records for the period required by law or regulatory guidance, or as long as necessary to fulfill business purposes, after which records will be de‑identified or securely destroyed.
Customer Rights and Contact
Customers may request access to their personal information, request corrections, or seek deletion where permitted by law. Rpzzz may, however, retain certain data to comply with legal obligations, resolve disputes, or enforce agreements. All requests should be directed to Rpzzz Support at [email protected]. Rpzzz will respond within a reasonable timeframe and provide information about the actions taken or planned.
Policy Updates
Rpzzz reserves the right to amend this KYC Policy at any time to comply with new laws, regulatory guidance, or changes in business practices. Updates take effect upon posting and will apply to activities after the effective date. Users should review this Policy periodically.